旅行社员工转正自我鉴定-旅行社员工转正工作自我鉴定

　 旅行社员工转正自我鉴定-旅行社员工转正工作自我鉴定

　 旅行社试用期间的工作干得怎么样?是否遇到困难了呢?工作中有没有用心思考问题?这些都是旅行社员工转正工作自我鉴定需要谈到的。下面是由出国留学网整理的旅行社员工转正自我鉴定，欢迎阅读。

　【旅行社员工转正自我鉴定一】

　 在旅行社的内部工作，我不仅接触了前台服务员的接待工作，也接触了旅行社内部运行工作的情况，在一定程度上对旅游市场运作得到了充分的认识和学习。另外从我对旅行社日常的管理和计调上的观察，有助于对所学过的管理学和人力资源管理学等科目的深入理解，进一步完善了自身的知识体系和提高了自己的管理能力。

　 对现今这个需要专业技术和全方位能力人才的市场中认识到了自己需要，取长补短，弥补和进一步学习，对我以后无论在学习上还是生活中都有着极大的帮助。

　 在接待工作中，对于在和客人交谈旅游线路时的谈话、举止等要适当其分。因为客人对你的第一印象非常重要，如何在短时间内让客人信任你然后参与你的团队工作是个很好的前提。

　 我认为，第一要必须面带微笑，让客人觉得有一种亲切的感觉;第二是在做介绍线路时要时刻以客人的立场上出发，投其所好;第三是对于外出游玩的介绍上，要及时向客人说明当地的消费情况、风俗情况、注意事项等。更重要的是要时刻站在客人角度上为他们着想，他们才会觉得我们是真的很体谅他们，尽心尽力在为他们服务。总之，在接待与服务的工作上，不仅要掌握好线路的流程而且还要懂得摸索客人的心理等技巧。

　 旅游接待工作在很大程度上就代表了旅行社的形象。由于旅游产品具有很强的综合性，包含了住宿、餐饮、交通、娱乐、游览、购物等服务项目，接待的过程就是上述服务实现的过程，所以，接待工作是一项综合性很强的工作。由于旅游产品是先购买、后消费，为了保证旅行社的产品质量，使客人满意消费者满意，旅行社全部的服务过程要按照规范，标准来实现，只有这样才能使接待工作能顺利进行。

　 所以，接待工作具有很强的规范性。旅游活动包含着对文化的了解、对知识的渴求，这在客观上要求接待工作具有较高的文化性，接待工作的主要部分是导游接待服务，导游接待服务不仅要帮助，照顾客人的旅行生活,更重要的是要在讲解的过程中传播文化，所以，接待工作具有较强的文化性。由于接待工作是独立进行的，接待人员和客人是双向交流的，所以，接待工作要遵守两个原则：一是必须坚持四项基本原则，严格按照党的方针政策办事;二是要切实遵守外事纪律和旅游工作的各项规章制度及有关工作细则。所以，总的看来旅游接待工作具有综合性、规范性、文化性和原则性，这就让旅行社不得不注重旅游接待工作，特别是安排旅游接待活动的重要执行者——旅游计调。

　 在旅行社中，计调首当其冲成为其中一个形象代表。它是旅行社完成地接，落实发团计划的总调度、总指挥、总设计。“事无巨细，大权在握”，计调工作具有较强的专业性、自主性,、灵活性。如果说“外联”是辛勤的采购员，那么计调就是“烹饪大师”，经他们的巧手要把“酸、甜、苦、麻、辣、咸”的不同滋味调制出来以满足不同团队的“口味”，确实需要一定的技巧。所以，计调人员要提高工作效率，避免差错应注意以下几个方面的问题：

　 首先是人性化。

　 计调人员在讲话和接电话时应客气、礼貌、谦虚、简洁、利索、大方、善解人意、体贴对方，养成使用“多关照”，“马上办”，“请放心”，“多合作”等“谦词”的习惯，给人亲密无间、春风拂面之感。每个电话、每个确认、每个报价、每个说明都要充满感情，以体现你合作的诚意，表达你作业的信心，显示你准备的实力。书写信函、公文要规范化，字面要干净利落、清楚漂亮、简明扼要、准确鲜明，以赢得对方的好感，以换取对方的信任与合作。一个优秀的计调人员，一定是这个旅行社多彩“窗口”的展示，它像“花蕊”一样吸引四处的“蜜蜂”纷至沓来。

　 然后是条理化。

　 计调人员一定要细致地阅读对方发来的接待计划。重点是具体时间、人数、用房数、是否单双间、小孩是否占床、用早、政府税如何缴纳。抵达大交通的准确时间和抵达口岸，核查中发现问题及时通知对方，迅速进行更改。此外，还要看看人员中有否少数民族或宗教信徒，饮食上有无特殊要求，以便提前通知餐厅。如果发现有在本地过生日的游客，记得要送他一个生日蛋糕以表庆贺。如人数有增减，要及时进行车辆调换。条理化是规范化的核心，是标准化的前奏曲，是程序化的基础。

　 再次是周到化。

　 “五定”(定房，定票，定车，定导游员，定餐)是计调人员的主要任务。尽管事物繁杂缭乱，但计调人员头脑必须时刻清醒，逐项落实。这很像火车货运段编组站，编不好就要“穿帮”，“撞车”，甚至“脱节”。俗话说：“好记性不如烂笔头”。要做到耐心周到，还要特别注意两个字：第一个字是“快”，答复对方问题不可超过二十四小时，能解决的马上解决。解决问题的速度往往代表旅行社的作业水平，一定要争分夺秒，快速行动。第二个字是“准”，即准确无误，一板一眼，说到做到，“不放空炮”，不变化无常。回答对方的询问，要用肯定词语，行还是不行，“行”怎么办， “不行”怎么办 。千万不能模棱两可，是似而非。不然很难让客户产生信任，缺乏安全感，或许生意就这样“黄”了。

　 还有就是多样化。

　 组一个团不容易，往往要做到价格既要低质量又要好，计调人员在其中往往发挥很大作用。因此，计调人员要对地接线路多备几套不同的价格方案，以适应不同游客的需求，同时留下取得合理利润的空间。同客户“讨价还价”是计调人员的家常便饭，有多套方案、多种手段，计调就能在“变数”中求得成功。不能固守“一个打法”，方案要多、要细、要全，你才可“兵来将挡，水来土掩”，纵然千变万化，我有一定之规。

　 最后就是知识化。

　 计调人员即要具有正常作业的常规手段，还要善于学习，肯于钻研及时掌握不断变化的新动态、新信息，以提高作业水平，肯下工夫学习新的工作方法，不断进行“自我充电”，以求更高、更快、更准、更强。如要熟练掌握宾馆饭店上下浮动的价位;海陆空价格的调整，航班的变化;本地新景点,新线路的情况，不能靠“听人家说”，也不能只靠电话问，应注重实地考察。只有掌握详细，准确的一手材料，才能沉着应战，对答如流，保证作业迅速流畅。

　【旅行社员工转正自我鉴定二】

　 前厅部是旅行社的第一“窗口”，服务员的素质直接反映了该旅行社的服务质量和管理水平。作为总台服务员我每天要面对大量的旅客，影响面大，因此在服务工作中要特别讲究礼仪，给旅客留下美好的印象。

　 作为总台服务人员的我，着装整洁，不浓妆艳抹，不佩戴贵重的饰物，讲究个人卫生，上班前忌吃有强烈刺激味的食物。在站立服务当中，始终精神饱满，对旅客笑脸相迎，主动热情。有敬业精神，不随便离开工作岗位去办私事。工作时间我不与旁人闲聊，不对旅客不理不睬。在任何情况下都不与旅客发生争执，使用文明礼貌语言，不讥笑、讽刺客人，不言语粗俗，举止粗鲁。

　 我服务态度热心、诚恳。当旅客对服务不满投诉时，我耐心倾听，诚恳接受，不打断旅客的话头，更不置之不理，向旅客真诚致歉，并马上着手解决问题。做到对任何旅客都一视同仁，热情服务。

　 我做到有问必答，百问不厌。回答问询简洁明了，用词准确，口齿清晰。对本旅行社的各个场所位置、服务时间、各种设施了如执掌，不用“可能”、“也许”、“大概”等模糊词语回答旅客问讯。

　 接待旅客问询时，我热心为他们当好参谋。除对本单位情况了解、熟悉，我还熟悉本地其他服务性行业的有关情况，如旅游景点、往返路线、交通工具、购物场所等有关信息，以便随时为旅客提供服务，避免一问三不知。

　 在旅客遇到困难时，我尽自己一切努力去帮助，从不以任何理由拒绝，如代旅客修理大小物品等。如不能满足旅客的要求时候，我及时向旅客致歉，以求谅解，不随意编造理由，推诿搪塞。

　 在答应旅客的事我定守信用，不疏忽大意，甚至遗忘。

　 旅客来总台结账，我态度热情，办理迅速准确，以免耽搁旅客的时间。当场核对各项收费情况，钱款当面结清。结账完毕应向旅客致谢，并欢迎旅客再次光临。因为我知道适当的告别语，可以给旅客留下深刻印象，吸引旅客再来。

　【旅行社员工转正自我鉴定三】

　 “导游”工作给我的生活带来了许多快乐，却也让我知道，“导游”不是一项简单的工作，与其他职业有一个显著的不同，那就是你必须与客人近距离接触，这自然使我们对服务的感触比一般人深刻。从某种意义上可以这么讲，导游职业的无穷魅力正是源于我们对服务的感知和热爱。

　 通过几个月的工作实践，我深深的体会到，取得了导游证，并不代表你就永远是一个合格的导游员，而是要不断的的学习、充实、提高。在旅游者的眼中，导游员应该是无所不知的“万事通”。导游服务是知识密集型的高智能的服务工作，丰富的知识、广博的见闻是做好导游服务工的前提。

　 作为一个导游员就要“与时俱进”，永远保持积极的求知欲，以适应社会进步和发展的需求。更重要的是。我们自己千万不敢把自己当成“万事通”，要保持谦虚谨慎的态度，要切记“学海无涯”、“学无止境”，“人外有人，天外有天”，“三人行，必有我师”。

　 要时刻牢记导游的职责，认真学习《导游人员管理暂行规定》、《中华人民共和国国家标准导游服务质量》，努力的实施好旅游计划，作好联系、协调、讲解等服务工作。坚持“宾客至上、服务至上、为大家服务、合理而可能”的四大服务原则细致、热心、周到的作好导游服务工作。

　 也就是一切工作以旅游者为出发点，以服务为出发点，时刻考虑旅游者的利益和要求，绝不能拒绝游客的合理合法要求。服务过程中要坚持“为大家服务”的原则，不能有亲疏之分，厚此薄彼，而应对每个游客都热情、周到、友好、尊重，不偏不倚、一视同仁;要坚持“合理而可能”的原则，在旅游服务过程中，要时刻关注游客的情绪变化，耐心倾听旅游者的意见、要求，冷静分析、仔细甄别，合理又能实现的，就努力的去做，如果没有作好或是已经错过机会，就想办法及时弥补，以求最大限度的达到游客的满意。

　 导游讲解服务是整个旅游服务活动过程中极为重要的一个方面，在导游讲解过程中，我认为“准确、清楚、生动”三者相辅相成，缺一不可，首先“准确”是首当其冲，至关重要的，在讲解过程中牢记“一伪灭千真”的教训，切忌胡编乱造、张冠李戴、信口开河，这样会使游客有被蒙蔽、愚弄的感觉，会引起游客的反感、责备。

　 旅游者在旅游活动中“求知”是重要的内容之一，而我们导游就起着传播知识信息、传递审美观念、播洒中华文明的重任，因此导游语言必须科学、规范，传递的信息必须正确无误，这样更能够吸引游客的注意，满足游客的“求知”愿望。其次，“清楚”是关键，在导游讲解中，清楚、简洁流利的语言表达，是导游语言科学性的又一体现。

　 口齿清楚、言简意赅、措词恰当、组合相宜、层次分明、逻辑性强，避免使用生僻的词汇和滥造词汇，这是导游讲解基本的要求。另外，“生动”是调和剂，是创造旅游团队和谐气氛的重要手段。如果讲解过程中，语言平淡无奇，象和尚念经似的单调、呆板，会是旅游者感到索然无味，在心里上产生不耐烦或厌恶的情绪;而生动形象、幽默风趣、妙趣横生的讲解能够创造出美的意境，可调整旅游者乐观的心态、欢乐的情绪、浓郁的游兴，创造的是一种和谐、欢乐、积极、高昂团队气氛，给人的是一种美的享受。

　【旅行社员工转正自我鉴定四】

　 我于20XX年10月份来到xx国际旅行社实习,刚从学校出来就能进到这样大的国际旅行社工作我感到非常荣幸。光阴似箭,岁月如梭,转眼间一年八个月的实习时间已经过去,根据公司的制度,现申请转为公司正式员工。

　 对于一个刚离开学校踏入社会的我来说没有任何工作经验,就像无头苍蝇一样,不知道该怎样才能做好。来到xx也是我的第一份工作,当时导游证都还没有发下来,但是xx接受了我,让我来到了亚大部。

　 作为一个刚来公司的新员工,刚开始我很担心如何做好导游工作,如何与同事相处,来到这里之后我发现这些担心有些多余,在公司宽松融洽的工作氛围下,经过我们经理和同事的关怀与指导,接触和学习了很多相关的业务知识,这些东西是非常实用的,使我的工作能力和为人处事方面都取得了进步。

　 当然在工作中我也出现了一些差错和问题,还有很多不足之处,办事不够全面,工作经验不多等一些问题。但是我们经理安排我跟团,多学一些经验,不定时的对我进行培训,把他以前带团的经验和讲解知识都讲给我。同事对我也是教导很多,把他们的经验和经历,遇到的一些难题教给我怎么解决,怎么处理。我感到在这里很温馨,不但是工作,更有一份感情在里面。

　 在今后的工作中我会更加严格要求自己,虚心向其他同事学习,我相信凭着自己的努力,一定可以改正这些缺点,争取在工作方面取得更大的进步,成为一名合格的导游。我相信我的能力,可以把这份工作做好。还记得我们部门聚餐时经理对我们说过一句话:如果一个人现在做的这份工作没有做好,那么以后做其他的工作能做好的几率不是很高。这句话对我的印象很深刻,在以后的工作生活当中遇到什么困难,就会想到这句话,所以请领导相信我,我一定会把这份工作做好。

　 在这段时间里,我深深体会到一个和谐,公平的团队是非常重要的,公司给了我这样一个发挥的舞台,我就要珍惜这个机会,为公司的发展,献出我的力量。在转正后的工作中,要不断的学习,不断的完善自我,为公司更好的明天,我会更加努力,不辜负领导对我的期望。

　【旅行社员工转正自我鉴定五】

　 20XX年X月X日-X月X日，我在XX省XX市XX旅行社进行了为期两个月的试用期工作，在试用期间，我主要以旅游市场调研和办公室文秘类工作为主。在这两个月的试用期工作中，我得以亲身体验社会，学到了很多在课堂上学不到的知识，并获得把课堂教学的理论知识与社会实际实践相结合的机会。通过这次实习，我对旅行社的经营、管理及组织结构有了初步的了解，在实践中使我认识到旅游业的一些基本情况，以及其对地区乃至国家经济发展的重要性，并补充了自己有限的理论知识，提高了实际的操作能力。

　 虽然第一次进旅行社工作，并且仅有短短的两个月，但通过近期的观察与思考，以及平日在学校里老师悉心的教育，我对XX旅行社的发展也有一些粗浅的想法与建议。

　 目前，XX旅行社主要面临着三大问题：

　 第一，同行业激烈的竞争。从XX建省并确定旅游业为XX经济支柱性产业之一到现在，包括大大小小，国内国际的旅行社不下160家，特别是90年代，XX省经批准注册的国内、国际旅行社达1千多家。面对一个XX，在有限的旅游资源开发下，共同存在着如此多的竞争者。所以，海南旅行社面临着极为激烈地竞争。

　 第二，优秀员工流失问题。现在很多企业都面临着一个共同的问题，那就是优秀员工的流失，旅行社作为服务性企业，人员具有高流动性。我在公司实习的短短二个月中，就有一位优秀的导游想离开，但不知道经理用了什么方法留住了她。这不是一个小问题，人才的流失将带来一系列问题，如企业机密泄露，客户流失，成本上长升等。所以，旅行社应该重视这一问题。

　 第三，旅游市场混乱。相信到XX旅游过的人，都知道XX旅游市场的大致情况。从“XX”事件，到黑导，宰客现象，海南旅游市场其实处于一种相对混乱的状态。但是近年来，经过政府对市场进行的各种调控后，现在稍有好转。不管哪一行业，市场混乱将增加企业许多额外的成本，严重地将导致企业灭完。

　 面对以上问题旅行社该做些什么呢?

　 1、优化旅游路线，提高旅游服务质量。

　 2、做好客户服务，让顾客开心地来，满意地走。

　 3、开发新的旅游资源，创造竞争优势。

　 4、做好人员管理，降低人力资源成本。

　 5、完善企业管理制度和人力资源管理制度，留住人才。

　 6、塑造旅行社企业文化，树立企业形象。

　 7、规划旅游市场，制定营销策略，明确产品定价，做好市场宣传与营销管理。

　 通过在XX旅行社为期两个月的实习，使我对XX旅游市场有了进一步认识，并且对XX旅行社也有了一个大概地了解。同时，在进行理论与实际相结合的过程中，灵活运用了自己的专业知识，展现了自己的能力，也发现了自己存在的许多缺点。

　 在此，我非常感谢公司及同事对我的光照与帮助，同时也忠心地感谢学校老师对我无私地培养与教育。

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　it jumped to catch the rabbit, swallowed it.Survival of the road 2: if you want to stand and do nothing, then you must stand tall, very high.3, a bird bird fly to the south for the winter. The weather is very cold, and almost frozen bird. So, fly to a large space, after a cow there, in a pile of cow dung in the small bird, frozen bird lying on the dunghill, feel very warm, gradually gradually wake up, it is warm and comfortable lying, and soon began to sing songs, only a passing wildcat hear voices in the past and see, follow the voice of the wild cat soon found lying on the dunghill bird, pull it out to eat.Survival 3: not everyone often lead the dung upon your people are your enemies. Each of you is not pulled out of the dung midden people are your friends, and, when you lying on the dunghill lane, it is best to keep your mouth shut.4, there is a bottle bottom, this bottle is a troll storm. It is a five hundred years ago to check into the bottle fairy troll. The devil once made a wish, who can put this bottle picked up, opened the cork, and rescued him out, he would give this man a gold Jinshan. However, over the past five hundred years, no one has put up the bottle. Troll very annoyed. He said: "after the curse, if who rescued me, I will swallow up one of this individual." a young fisherman, he cast his net fishing, when he received the time, found an old bottle, the net, he hit the cork Open! A thick thick smoke blown out, slowly spit out a bigger than the mountain troll. "Ha ha!" Troll laughter, the earthquake shook up the turbulent sea. He said: "young man, you saved me, I should thank you, but do you get too late, if you put me in my early years saved, you can get a golden hill! Oh, I waited for five hundred years, I was too impatient, I have many of the evil is willing to help me out, take one bite!" the young man to eat a surprised, but immediately calm and said: "Yo, such a small bottle, how could you hold it, you must lie, You go back to the bottle and show me!""Ha ha ha ha, I will not be fooled! Arabian Nights had this old story before, if I go into the bottle, then you plug the plug, and the story does not finished?" "what do you see? Arabian Nights you are a learned enough" ah! You have seen the philosophy of Socrates philosophy? "" ha! The five five hundred years I hid in the bottle, poor reading day classics, to practice, not to mention Western masterpiece, the Oriental University, the doctrine of the mean, the Analects of Confucius, Mencius I have read well done. "Ah, in Chinese Taishigong records rather you research Mo-tse? The book has covered "meme" don't say,? No one after the history subset closed! "" but I think you must have seen the hand written copy of a dream of Red Mansions, which is a rare version of it! "" ha ha ha, you this guy too I underestimated this. The book collectors is me! Let me take you out to take a look! "Troll magic immediately into a smoke slowly into the bottle. This time Xu, the green years no longer hesitate fisherman, took a bottle of bottle stopper blocked.5, once before, there are two hungry people has been a gift of the elderly: a fishing rod and a basket of live fish. Among them, one to a basket fish, another person a fishing rod, so they get the fish people. Part company each going his own way the original place dry wood put up the bonfire to boil the fish, he devoured, did not taste a fish meat flavor, instant, and fish soup with which he ate, and soon, he starved to death in the empty fish creel. Another one is carrying the fishing rod to starve. Step by step difficult difficult to go to the sea, but when he has not seen the blue sea Yang, he was the last bit of strength and make out, he can only afford to Pakistan zone endless regret left the world.There are two hungry people, they also received the elderly gift of a fishing rod and a basket fish. But he they did not, but the producers agreed together to find the sea, they each only cook a fish, they passed away the distant journey, came to the sea, from since then, two people start a fishing day, a few years later, they built a house, have their own family, son of children, have built their own fishing boat, and live a happy and healthy life.Only the immediate interests of a person, it will eventually get the joy was short-lived; one lofty goal, but also to face the reality of life. Only when the ideal and reality combine, it may become a successful person. Sometimes, a simple truth, but a full life give meaningful enlightenment.6 Confucius, a student in the porridge, found things falling into the dirty pot. He went quickly with a soup spoon it up, just want to put it away, suddenly thought of a porridge meal are not easily won. He took it eat it. / you Confucius into the kitchen room, that he was to see, they taught the students for cooking. Through the explanation, we only see light suddenly. The hole Confucius regrets say: "I have to see things not really, not to mention is listen to road?"Enlightenment: push the sale is a kind of organizational nature of business students, because many people, the personnel problem is also too much. We often hear is non resolution to distinguish words, such as a company against another company, such as is often confusing, is not, affect confidence. Therefore to find out the truth. Not easily believe the rumors, hard to establish the cause of industry will not be destroyed on one day.7, there is a scholar third performers, live in a regular store to live. Test two days before he had three dreams, the first dream is a dream on the wall white cabbage, second dream is a rainy day, he was also wearing a bamboo hat umbrella, third dream. Is the dream with the beloved cousin stripped the clothes lying together, but the back to back.This dream seems to have three deep meaning, born on the second day of the dream telling. To find a fortune telling, lianpai thigh, said: "you still go home now. You see, the high walls of vegetables is not in vain? Wearing hats umbrella umbrella did not make an unnecessary move? Dudu naked lying with my cousin in a bed, but back to back, did not?"One scholar, downhearted, back to the shop to pack up and prepare to go home plate. The shop owner is very strange, ask: "tomorrow is not genius exam today, how do you go back home?" the scholar said such a music shop owner: "Yo, I would dream of, I think. And, this time you must stay. You want to think about it, the wall is not high not that you wear hats umbrella once prepared against want with your cousin? Naked in bed on the back, not to say that when you have to stand up to you?"A scholar, more reasonable, thus encouraging the spirit to take the exam, even in a third overall.The positive pole of people, like the sun, according to where where bright, negative people, like the moon, the first fifteen are not the same. The idea of a decision to set our lives, what kind of thinking about the law, there is what kind of future.8, one day the zoo keepers found kangaroos run away from the cage, and then met to discuss, that is the height of the cage is too low. So they decided to cage height from the ten meters to twenty meters higher. The results of the second day they also found the kangaroo or come out, so they decided then to the height of thirty meters.I did not expect the next day and actually see kangaroos run to an outside, so the tube administrators are nervous, decided not to do two endlessly, the height of the cage to one hundred meters high gaga.One day a giraffe and a few kangaroos in the chat, "you see, these people will no longer continue raising your cage?" asked the deer neck long necked."It's hard to say," said the bag kangaroo. "If they continue to forget to close the door!"In fact, a lot of people are like this, only know that there is a problem, but can not grasp the core and foundation of the problem.9, in a small village and, under a very large storm flood, floods submerged the whole village began, a priest in the church to pray the father, seeing the flood has was up to his knees knees. A lifeguard driving a sampan came to the church hall, with the priest said: "father, please hurry up! Or will you Flood flood drowned!" the priest said: "no! I am confident that God will save me, you better start to save others"Not long after, the floods have father's chest chest, the priest stood on the altar to sacrifice. At this time, and a police police speedboat drove over with the priest said: "father, hurry up, otherwise you really will be drowned!" the priest said: "no and I would like to keep my church, I believe that God will save me. You'd better start to save others"After a while, the floods have submerged the whole church, the priest only had to seize cross cross the top of the church. A helicopter flying over slowly, after the pilot dropped a rope ladder shouting: "father, come on, this is the last chance, we don't want to see you by the flood of cocoa drowned!!!" the priest or strong willed said: "no, I want to keep my church hall! God will save me. You'd better start to save others. God will be with me were the emperor!!"The flood water poured in, the priest finally drowned. The priest went to heaven hall, saw God angry in the matter to ask: "Lord, I give their life, the fear serve you, why what you refuse to help me!" God said: "I do not want to the first time you save? I sent a sampan to rescue you, you do not, I think you are worried about the risk sampan second times; I sent a yacht to you, or not; second, I, Ambassador of etiquette when you send a helicopter to rescue you. If you are unwilling to accept the results. So, I thought you wanted to hurry back to my side. Come, can be good with me ""In fact, too many obstacles in life is all right, because of excessive stubbornness and ignorance ignorance. In helping others out of the occasion, don't forget, when we are also willing to reach out to, and help other people get on the busy!!!!10, five year old Hank and father mother brother work together to the forest, suddenly began to rain, but they only took a poncho. Dad will rain poncho to mom, mom gave my brother, brother to Hank. Hank asked and asked: "why my father to the mother. And my mother gave my brother, brother gave me?" the father replied: "because the father than the mother, mother and brother brother than strong, powerful than you. We will compare the protection of small weak people. Hank looked around, and ran to put up the rain open in a wind fluttering delicate little flower.The real strong does not necessarily is effective, or more money, but he was there to help others. Liability allows us to complete the matter, love allows us to do a good job.11, one night, already very late, an older couple walked into a hotel, they want a room. The waiter replied: "sorry, our hotel is full, no one room is left." look at the old couple looked tired, the waiter said. "But let me think of a way"Described here, you want to continue to have a mathematical following, or are willing to get a literary outcome, but no matter how, mathematics and literature will break up here..This is the story of the development of Mathematics: the good start is the waiter hand for the elderly to solve the room: he wakes up the hotel has been sleeping under the housing tenants, ask them to change the place: room 11 for guests to room 2, room 2, room 3 to room for guests and so on., until each tenant from their room to the next room. Then the miracle: Room 1 was empty. The waiter will pleased the old couple and arranged in. Without increasing the room, did not reduce the guests, two elderly people at all the room is full of guests, but Only by allowing often a guest to the next room, the first room emptied, why is this? /, originally, two elderly people into the mathematics famous Hilbert Hotel, it is thought that there are numerous room tour the museum. The story is David Hilbert the great scientist tells him, mathematics, mathematics has drawn out the "infinite" concept. The concept of the subject is important, but it can be said that without it we can hardly imagine how math will exist. As long as people know to count the whole, every integer has a successor until no Mathematics is a science of infinite poverty.Well, we return to the waiter said "let me think of a way". The story is that the literature and so on. This literature waiter should more rich and love, of course when he could not bear to let the old man out of the night to find another hotel. But in such a small city. I'm afraid the other hotel has full closed, the tired tired old man would not flow on the streets in the middle of the night? So good it will lead to the old waiter to a room, said: "maybe it is not the best, but now, I can do now is actually a whole this kind of neat and clean room." see the elderly, be happy To live down.The second day, when they came to the front desk at the checkout, the waiter told them: "no, because I just put their house by loan you stayed one night, I wish you a pleasant journey!". Their waiter did not sleep So that is what it is.: one night, he is worth a night in the night before. The 22 old people are very moved. The old man said: "my child, you are the best I have seen the hotel operator. You will be rewarded." the waiter smiled and said, this is not what. He sent the old man out of the door, and then from the busy has the matter, has forgotten this matter. All two net unexpectedly one day, Shi Those who received a letter, open look, there is a one-way ticket to New York machine and has a brief postscript, hired him to do another job. He came to New York by plane, according to the letter of the road marked route to a place looked up to see a Jinbi splendid hotel with standing in front of him. Originally, the night a few months ago, he received is a billionaire millionaire millionaire. Weng and his wife bought a hotel for the waiter waiter, convinced that he would manage the letter of this hotel shop. Is the world's first manager Hilton hotel with a great reputation and the legendary story.Things are compassionate from a rich, full of love the wisdom mind: "let me start to think of a way. In mathematics field, we need a certain logic logical inference, and precise solution to verify the reasonable; to the world of literature, with borrow is good human nature, touching plot and unexpected and happy ending.. but you found no: whether literature or mathematics, outcomes are magical -- with the original wisdom is able to produce a miracle.12, a pair of brothers, they lived on the 80 floors upstairs. One day they travel for home, found the building power outage! Although they carry big luggage, but it seems not what other choice, so to my brother said to the brother, we will climb the stairs so they go on! Carrying two big baggage began to climb the stairs. Climb to the 20 floor when they start up, "said the elder brother. The bag is too heavy, and as such, we put the bag here, so call to take the elevator." then they put the luggage put on the 20 floor, easy more, continue to climb.They have said to have smiled and climbed to 40, but good times don't last long, floor, two people are really tired. Thought has also climbed only half, two people begin to complain about each other, accused each other do not pay attention to the building power outage announcement will come to this fate. They quarreled edge while climbing it climbed up to the 600 floor to the 60 floor. They get tired, they had no strength to quarrel. His younger brother said, "we don't make it, climb it." then they continue to climb stairs in silence, and finally to the 800 floor! Brothers excitedly came to the door they found that their keys left in the 20 floor bag... 。Some people say that this story is actually a reflection of our life: 200 years old, we live in the family, under the old teacher's expectation, burdened with a lot more pressure and burden, also not mature enough, lack of ability, so the walking shoe is unsteady.20 years later, leaving the public pressure the bag, remove the burden, we spare no effort to pursue his own dreams, so happily lived for 20 years. But in the 40 year, youth is gone, I have many regrets and repent, then begin to regret this, regret that a hug, complain about this, that resentment on this. So complaining about moderate The past 20 years. At the age of 60, and found that life is not much left, then tell yourself not to complain, and cherish the rest of the day day! So quietly walked from his years. To the end side of life, just think of yourself like what things are not finished originally, we all dreams are in the 20 year old youth, and have not had time to complete.13, there is a performance play before the masters, his disciples tell him loose shoelace. Thanks to the master nodded, squat down carefully is good. Wait until after the turn of the disciples, then squat down to the shoes loose shoelace. There is an observer to see all of this, asked: "master, you why should the shoelace loose?" the master replied: "because I played a hard journey, journey to let his shoelace loose open, can through the details of the performance of his tired haggard." "why did you not tell what your brother son" he can carefully discover my shoes shoelaces loose, and eager to Tell me I, I must protect his enthusiasm of this enthusiasm, in a timely manner to encourage him to encourage, as to why the lace will be opened, there will be more opportunities to teach him his performance, you can say again next time "A man can only do one thing, understand the focus, is the real talent.14, a person in the top of the mountain Yingchao, caught a young eagle, young eagle he brought home, and raised in the cages. The young eagle and chicken pecking, play and rest. It is thought he was a chicken. The Eagle Eagle grew wings plump, the main owner want to train falcons, but because all day and chicken mixed together, it has become exactly the same as the chicken, the root had no desire to fly. Try to master a variety of ways, and have no effect, and finally put it to the top of the hill, it threw a out. The eagle like stone like, straight fall, panic disorder. It is hard to swat wings Bang, so, it finally flew up!Tip: hone the strength of the call to success15, a man named Abag everyone living in Inner Mongolia grassland. One, the young Abag and his dad lost his way on the prairie, Abag was tired and afraid, and finally a quick walk. My father from his pocket coin coins, a coin is buried in the grass. And, the rest are put up in the hands of Abag, said: "life is a gold coin, children's childhood, youth, youth, middle age, old age each have one, you can now use a, is buried in the grass that one, you can't take a throw in the grass the grassland, you should be a little bit of land, often times with different, so don't waste your life Today we must be out of the prairie, you will one must go out of the grassland. The world is very big, and people alive, will go some place, and see more, do not let your gold does not use the discarded. "His father encouraged, the day abage out of the prairie grass grew up., abage left home and became an outstanding captain.The secret: cherish life, can be able to get out of the frustration of the swamp.166, there are two brothers, aged 44 at the age of five, however, as the bedroom windows are closed all day, they think Aya Chita dark, see outside the bright sun, feel very envious. Brother brother two discuss said: "we can put together outside the sun came to sweep a little. Then, the two brothers with a broom broom and dustpan to sweep up the sun sun terrace. When they moved to the dustpan when the inside of the room, there will be no sunshine. So again and again 33 so many times, the house is a little sunshine in the kitchen are not. A busy mother surprised to see them move up, Asked: "what are you doing?" they replied: "the room is dark, we have to sweep the sun in," she said with a smile: "as long as the windows open, the sun will come in, why should we sweep it?""Tip: to the closed door open, the success of Yang Yangguang will be able to disperse the failure of the dark.17, after the rain, a spider hard to the wall has been climbing to the net is reduced to fragments, due to damp walls, it climbed to a certain height, it will fall, and it is time to climb, and once again fall. The first person to see, he sighed and said say to himself: "my life is not as this spider? Bustling about without income." thus, he increasingly depressed. See the second person, he said: This spider really stupid, why not from the dry side and climbed up to look around the place? I like it would be kind of stupid. Thus, he becomes wise up third. A person to see, he was immediately spiders keep the spirit of war touched sense. So he became strong.Tip: there is a successful attitude of the people everywhere can find the power of success.18, someone in the shelter under the eaves of rain, Guanyin is Chengsan see through it. This person said: "Avalokiteshvara, a Purdue beings, with me for a while"Yin said: "I am in the rain, and you are under the eaves, and no rain, you do not need my degree." these people immediately jump out of the eaves, standing in the rain: "now I am also the rain, and the degree of me?" Yin said: "you in the rain, I was in the rain, I will not be poured, because there are umbrella; you are the rain, because no umbrella. So I am not of their own, but in my umbrella. You want, don't have to look for me, please ask for the umbrella to go!" said after he left.The second day, the people have encountered difficulties, then go to the temple for the concept of Guanyin. Entering the temple, Guanyin found sound like the former a person in worship, that the man grows and the goddess of mercy, no less. As like as two peas.The man asked, "are you a goddess of mercy?""The man replied, "I am the goddess of mercy"The man asked again, "why do you worship yourself?""Guanyin laughed: "I have encountered difficulties, but I don't know, ask yourself"Tip: the success of those who help themselves.19, an old man in a train travelling at high speed, no little girl bought the new shoes out from the window one by one, surrounded by people who feel sorry, not only the elderly immediately second shoe from the window go away. This move is even more let people be startled at. The old man explained that: "this shoe, no matter how expensive, for me has been useless, as if anyone can pick up a pair of shoes, said maybe he can wear it!"Secret tactic: successful at g